GENERAL SALE CONDITIONS
It’s important to read carefully the following Sale General Conditions in InArte.it site before ordering the products through our internet site. The present Sale General Conditions regulate the bargaining relationship, referred to our Internet site, as well as the purchase of the products carried out through the e-commerce site InArte.it.
To agree the present sale general conditions, please select the box “I’ve read and accept the terms & conditions” in the section “Checkout details”, before complete the payment. In case of non-acceptance of the present sale general conditions, it will be impossible to make any order through the InArte.it site.
InArte.it site (“site”) hosts a technological platform, managed by Roberto Castaldo, with registered office in via Sapri 54, 10127 Torino (Italy), P.IVA 10659970015 which allows third-party sellers (“Sellers”) to be contacted for buyers, in order to purchase online goods and/or services. Within the site, sellers can offer and sell their products, and conclude purchase contracts with users.
On InArte site, users can buy products and/or services sold by sellers. It is always clearly indicated the name of the seller and the link to his detailed card.
Products exposed in our site are sell by the Author itself, who is the real seller. InArte only support authors in presenting products and managing payments. All the aspects related to the deliver of the product and/or the customer satisfaction related to the sale, are regulated by Sale’s Conditions of the Author. InArte, as a mere technical manager of the Platform, is not part of the contract of sale between the user and the third-party seller, which contract is regulated according to sales terms and conditions.
The sales conditions of each vendor can be obtained in the author form, accessible through the link on the name of the product author, in each product card and at each stage of the purchase.
- GEOGRAPHICAL ZONES
Customers from all over the world can get into the site, but the site itself may contain products that cannot be shipped to visitor countries. Please contact the author if you have some doubt.
- HOW TO BUY OUR PRODUCTS
The products presentation on the site, not mandatory for the seller, provides a mere invitation for the customer to make a proposal of purchase and not a public offer.
The order from the customer to the seller, through the site, has a contractual proposal value and its rules from these general conditions of sale, which are part of the order itself and that the customer, through the order, must accept up to fund without reserves. Before purchasing any product, the customer is required to carefully read the general conditions of sale, to print a copy, using the “print” key and to save a copy for personal use. In addition, the customer will be asked to find and correct any errors related to their personal data.
The order confirmation takes place via email at the address provided by the customer during registration on the site; contains the characteristics of the products ordered, the method of payment and the references for delivery.
Customer’s order, its confirmation by the seller through the site and the sale General Conditions applicable to both parts, will be electronically filed by InArte on its system.
Any contract is meant to be completed when the customer receives the order confirmation by the seller through the site via email.
All the products shown in the Site can be bought through the selection of the customer’s interest products and their inclusion in the virtual shopping cart. Once the products selection is over, in order to proceed to the purchase, the customer will be invited to:
– sign in to the site, create an account, give the requested data; aka log into the site, if the customer has already registered, aka give own data to complete the order and allow the finalisation of the contract; in this latest instance, the customer won’t have access to historical orders service and online tracking. If the data given during the order are different from those given at the registration, the customer will be asked to confirm own data (i.e. name, surname, etc) and the address where to deliver the products and a telephone number to contact in case of need.
The customer will display a summary of the order, and modify the contents in case of need: therefore the customer, following careful consultation, will have to approve specifically the Sale General Conditions, through the dedicated check-box in the site and finally the customer will be asked to confirm the order, which will be delivered by the seller and will take effects, as described in par. 4 or the Sale General conditions. The customer will be asked to choose the delivery among those available.
The price of the products is indicated on the site and on the final order. All prices shown on the website include the standard packing cost, while it does not include shipping costs that are added before the order confirmation from the site to the customer and the customer undertakes to pay in addition to the price indicated on the site.
The shipping cost is calculated based on the destination. It will be displayed on the site and the customer agrees to pay in addition to the cost of the product ordered.
The customer must pay the seller through the site the full amount indicated in the order confirmation.
If the products are to be delivered in a non-EU country, the total cost indicated and confirmed in the order is after tax; the customer undertakes from now on to pay any other sales tax in addition to the aforementioned price according to the law of the country in which the products will be delivered.
The customer is kindly invited to get informed by the competent department of his own country, in order to get information about taxes or duty of his own country.
Any other additional cost, tax or duty (requested by a certain country) will be exclusively in charge of the customer, according to the sale general conditions.
The customer declares that the un-knowledge of taxes and/or duty, referred to par, 3.4 and 3.5, during the sending of the order to the seller, cannot be reason of resolution of the taken contract and cannot, in any case, charge the above cost to the seller.
Being an artisan workshop, all products are made upon request. Each order may have a custom delivery date: you can check on product card or in Author Sales Conditions. In case of delays in delivery, these will be reported via email by the seller.
InArte and the seller are not responsible for delivery times that occur by courier.
In case of non-implementation of the order by the seller, due to unavailability, even temporary, of the product or materials, the seller will provide a written communication to the customer, who will have the right to exercise the right of withdrawal, as in point 6.
The delivery of the product, ordered by the customer, will take place in the mode chosen by the customer, among those available and shown on the site when ordering. The customer undertakes to verify without delay, and in any case no more than 3 (three) days from receipt of the products, that the delivery is correct and includes only the products purchased and inform, within this limit, the seller and the platform of any defect in products received or any discrepancy with the order submitted.
Exceeded the time lapse described in par 4.3, without the customer having contested the shipment, the delivered products are intended as completely accepted by the customer.
The payment of products purchased on the site must be made at the same time as the order.
The customer clearly accepts that the implementation of the agreement by the seller will start when the cost for the product / products purchased will be credited to the income statement chosen by the seller through the site.
As for the payment modality, the customer must use exclusively Euro.
- RIGHT OF CANCELLATION
InArte and the seller want to guarantee complete customer satisfaction.
According to the art. 52 of the code, the customer has the right to withdraw from the contract, without specifying the reason, returning the products, within 14 (days of standstill) from the date of receipt.
In order to take advantage of the right of withdrawal, the customer must send an email to firstname.lastname@example.org expressing clearly his intention to exercise the right of withdrawal pursuant to Article 52 of the Consumer Code, listing the products for which he intends to benefit from this right and the order number related to the purchase.
In case of right of withdrawal, InArte/the seller will refund the total price of the products only if the customer returns them within 14 (fourteen) days from the request to exercise the right of withdrawal intact and undamaged, along with the original packaging.
InArte will accept to reimburse or change the products only if they have been returned in the manner described in the paragraph above.
InArte reserves the right to refuse the reimbursement of those products that do not comply with the above conditions. In case of damaged products, all the provisions related to “lack of conformity” will be applied.
The customer has to pay all the expenses of the paid-back products; any expenses will not be refunded.
InArte undertakes to reimburse the customer within fourteen days from the date on which he received the reimbursement notice, pursuant to art. 54 of the Consumer Code and will send an email notifying the reimbursement made.
We recommend to return the products by courier, ensuring the goods for the full cost and to request the shipping number to allow the tracking of the delivery.
InArte will not be responsible for the refund and / or compensation of products sent by the customer that will not be received by InArte due to loss, theft or damage not attributable to InArte.
If the customer wishes to modify or cancel an order placed, he / she must send it as soon as possible, and in any case before receiving the email confirming the shipment an email to email@example.com
InArte will do its best to satisfy the customer’s request. However, once the product has already been sent, the order can not be changed or canceled. The delivered products can still be reimbursed, according to the right of withdrawal described above.
The customer is responsible for the decrease in the value of the goods due to negligence.
Therefore, if the returned goods are damaged (eg scratched, deformed, etc.), not complete with all its components, not accompanied by instructions / notes / manual, from the original packaging and from the warranty certificate, if included, the customer will be responsible for the asset’s asset reduction and will be reimbursed for the residual value of the product.
Therefore, the customer is kindly requested not to manipulate the products any more than is strictly necessary to determine their nature, characteristics and functioning and to package the original packaging of the product with another protective package that maintains its integrity and that protects it. during transport, even from labels.
The seller will return to be the sole owner of the reimbursed products, reserving the right to verify that the products have been returned in compliance with what described in paragraph 6.
It is not possible to reship or change the goods if personalized or clearly personalized.
– or if, by its nature, it cannot be returned or if it risks deteriorating rapidly;
– if the goods are books, magazines or maps
– if your condition or quality has been influenced by the customer (i-s damaged items, etc.)
In case of cancellation of the contract, we can only accept items that have their original status.
- INTELLECTUAL PROPERTY RIGHTS
InArte guarantees the authenticity of all products purchased on the site. The customer declares to be informed that all brands, names, as any distinctive sign, denomination, image, text or written graphic used on the site or related to the products are and remain the exclusive property of InArte, and the customer has no rights on of them.
The content of the site can not be reproduced, either in whole or in part, transferred to electronic devices, modified or used for different purposes without the written consent of InArte.
- CUSTOMER’S DATA AND PRIVACY PROTECTION
In order to proceed to the registration, to the order and then to the conclusion of the present contract, the customers’ details are requested on the site.
The customer takes into consideration that his personal data will be registered and used by InArte, according to the law of Italian law D.Lgs n. 196/2003 and s.m.i. Privacy Code, to implement any purchase on the site and, subject to agreement, for further activities as indicated in the privacy statement, provided to the customer at the time of registration.
The customer declares and guarantees that all the data given to the seller at time of registration and purchasing are correct and truthful.
The customer could, at any time, update and/or modify his own personal data, given to the seller at time of registration, in the dedicate section of “My account”, available prior registration.
Although the site makes use of controls to protect the customer’s personal data from the possible loss, counterfeiting, treatment and inappropriate use by third parties, due to the technical characteristics and restrictions related to the protection of electronic communication via the Internet, the platform can not guarantee that all information or data displayed by the customer on the site, even after the customer has authenticated (access) on the site, will not be accessible or available by unauthorized third parties.
- FORCE MAJEURE
The seller will not be liable in the event of total or partial non-compliance with any contract and on the basis of these General Conditions of Sale, if such non-compliance is caused by unpredictable and / or natural events, including catastrophic natural events, terrorism, wars, popular rebellions, electric blackouts, general strike by public and / or private workers and / or traffic restrictions for couriers and air links.
- GOVERNING LAW AND COMPETENT COURT.
Any sales contract between the seller and the customer, according to these General Terms and Conditions of Sale, will be regulated and interpreted according to Italian law. The provision in Chapter I of Title III of Part III of the Consumer Code (Legislative Decree 206/2005) is implemented in particular.
Any possible invalidity of single clauses of the contract of the Sale General Conditions will not involve the non-validity of the whole contract or the Sale General Conditions.
The person who is competent to define any controversial problem with the customers, due or related to the General Conditions of Sale or to the use of the site, is the Judge of the residence or client’s seat, if in Italy.
In any other case, even the circumstance in which the user is not the customer, according to the relevant provisions of the law, the competence to define any disputes will be added to the Court of Turin.
The parts will not be able to divest and in any case transfer to thirds any rights and the arising liabilities from the present Sale General Conditions, without the previous written agreement of the other part.
- FURTHER DETAILS
Some products may look slightly larger or smaller than the actual size, due to screen resolution or photographic techniques. Some other products may be shown larger than the actual to clearly show details, or smaller dimensions to show the entire product.
InArte recommends to print a copy of the present Sale General Conditions to your future information.
The contract and all the communications between you and InArte will be both in Italian and English.
The delay or non prosecution of any faculty, right or solution according to the present Sale General Conditions by InArte will not imply their cancellation, and the single or partial exercise or any of those faculty, right or solution prevents a future or different exercise of themselves.